Viewings

Can you drive me to the properties I am viewing?

Yes, if you’d like us to drive you to the properties you’re viewing, we’re happy to do this.

How do I book a viewing?

Call the office on 0114 212 5773 or simply click ‘Arrange a Viewing’ on any of our properties. 

Does everyone from our group need to attend the viewing?

It would make it a lot more beneficial if everyone could attend a viewing at the same time. However, we will book viewings if at least half of the group can attend.

How many properties can I view in one appointment?

You can view up to 3 properties in any one appointment. If you’d like to see more, please speak to a member of our team.

Application

Do I need a Guarantor?

If you choose to pay your rent in instalments, you will require a UK based Guarantor. You do not need a guarantor if you choose to pay all your rent in advance.

How do I reserve and sign for a property?

Once you’ve found a property you like, you can reserve it for up to 7 days to allow all your group to complete the paperwork. All paperwork must be completed and returned within 7 days.

What do I do if I'm not in Sheffield?

If you are not able to get to our office, all the paperwork can be completed by email and the tenancy agreement can be signed digitally via DocuSign. 

Can I see a copy of the contract before signing?

You can download a copy of the contract below

What if my tenancy includes contents insurance?

If your tenancy with us includes content sinsurance, you can find out what your insurance covers at the following link:

https://www.endsleigh.co.uk/student/check-your-student-cover/?ref=1736&utm_medium=website&utm_source=appartner&utm_campaign=freshers20&utm_content=fitproperty

Your contents. Covered.

By partnering with Endsleigh, the No.1 student insurance provider, we’ve arranged contents insurance for some of our students staying with us in our residence at no cost to you.

It is important all students confirm their cover to ensure you understand what is and isn’t covered.

Plus you’ll also be entered into a prize draw, courtesy of Endsleigh!
Visit confirm your cover to see:

 What is and what isn’t covered
 Policy excess – the amount you pay when you make a claim
 How to make a claim
 Personalise cover

We understand students have a limited budget so Endsleigh have launched brand new, unique student insurance options. They have been designed to cover the risks that you may encounter whilst living in student accommodation and away from home.

Deposits & Rent

How much deposit do I need to pay?

This varies depending on the property you are signing for, the deposit amount for each property is indicated on our website.

What dates are the rent payments?

We generally arrange your rent payments around your student loan dates and take 4 payments throughout the course of the tenancy. If you would like to pay your rent monthly or up front then please speak to a member of our team. Exceptions can be made in certain circumstances.

What if I am not able to pay?

Please call us 0114 272 5773, we’ll be happy to discuss a manageable payment plan with you.

Is my deposit protected?

If you are moving into a managed property, your deposit will be protected with the Deposit Protection Service. Once you have paid your deposit, you will receive confirmation from the relevant Deposit Scheme by email within 28 days. You must keep this email as it contains important information that you’ll need to get your deposit back. Alternatively, your landlord may protect your deposit if you are living in a property that Fit Property does not manage. Either way, we will advise you at the point of viewing the property. 

How do I pay?

We collect rent by standing order. You simply need to complete a standing order mandate and hand it into your bank. They will then set up the payment instuction. Alternatively, we will provide account details for you to pay via bank transfer.

Can my parents pay my rent?

Yes, they simply need to complete a standing order mandate or set up payments via online banking.

Maintenance

How long will the repair take?

We aim to resolve all maintenance issues as soon as possible. If for any reason a maintenance issue takes longer to resolve, one of our team will update you and your housemates.  

How do I report maintenance?

We kindly ask that all maintenance issues are reported via Property Cloud. This will be discussed at your move-in appointment. Alternatively, we ask that you email your designated property manager with the details of the repair. If your maintenance issue is an emergency please call the office on 0114 2725773. If the emergency occurs outside of office hours please visit www.fitproperty.com/emergency for more information. 

More

What if my tenancy includes contents insurance?

If your tenancy with us includes content sinsurance, you can find out what your insurance covers at the following link:

https://www.endsleigh.co.uk/student/check-your-student-cover/?ref=1736&utm_medium=website&utm_source=appartner&utm_campaign=freshers20&utm_content=fitproperty

Your contents. Covered.

By partnering with Endsleigh, the No.1 student insurance provider, we’ve arranged contents insurance for some of our students staying with us in our residence at no cost to you.

It is important all students confirm their cover to ensure you understand what is and isn’t covered.

Plus you’ll also be entered into a prize draw, courtesy of Endsleigh!
Visit confirm your cover to see:

 What is and what isn’t covered
 Policy excess – the amount you pay when you make a claim
 How to make a claim
 Personalise cover

We understand students have a limited budget so Endsleigh have launched brand new, unique student insurance options. They have been designed to cover the risks that you may encounter whilst living in student accommodation and away from home.

Moving In

Do I have to move in on the day my tenancy starts?

No, you can move in on any day after the start date on your tenancy agreement. Subject to availability of move in appointments.

What happens at the move in appointment?

There are a few documents we will need you to sign, including a full inventory for the property and you will be issued with the keys and a move in pack.

How do I get my keys?

If you are moving into a property managed by Fit Property, you will need to book a move in appointment by calling the office on 0114 212 5773. The move in appointment will take place at the Fit Property office and we ask that at least 2 of your group attend. If you are moving into a property that your landlord manages, their contact details will be provided for you to contact them direct and arrange key collection. 

What if my tenancy includes contents insurance?

If your tenancy with us includes content sinsurance, you can find out what your insurance covers at the following link:

https://www.endsleigh.co.uk/student/check-your-student-cover/?ref=1736&utm_medium=website&utm_source=appartner&utm_campaign=freshers20&utm_content=fitproperty

Your contents. Covered.

By partnering with Endsleigh, the No.1 student insurance provider, we’ve arranged contents insurance for some of our students staying with us in our residence at no cost to you.

It is important all students confirm their cover to ensure you understand what is and isn’t covered.

Plus you’ll also be entered into a prize draw, courtesy of Endsleigh!
Visit confirm your cover to see:

 What is and what isn’t covered
 Policy excess – the amount you pay when you make a claim
 How to make a claim
 Personalise cover

We understand students have a limited budget so Endsleigh have launched brand new, unique student insurance options. They have been designed to cover the risks that you may encounter whilst living in student accommodation and away from home.